Frequently Asked Questions about Cygnustech Diffusers!

Is the diffuser universal?

No. Much like a shoe, we hand craft each product for the perfect fit according to your lens and flash dimensions. As there are thousands of lenses and flashes, a universal generic diffuser is impossible. We take care of the sizing for you! Simply provide your exact equipment when adding to cart, and we will tailor make the diffuser to fit perfectly. With years of experience and repetition this is an easy process for us.

How do I know which diffuser to buy?

We take care of that for you! We only have 1 package to choose from, then we simply gather your camera lens, flash and body information at the point of purchase, and we construct the parts and fit for your specific setup. We do the hard bit for you! One product, one price, an easy purchase experience.

How much is your diffuser?

$180 Australian dollars ( A.U.D ) + postage of your choice calculated during checkout. All payments are finalized automatically in Australian dollars. $180 Australian = 110 USD roughly.

What does your package come with?

All diffusers come with a small AA LED focusing light, 2 custom molded bands for your flash and necessary components tailored for your setup. Once posted you will receive tracking and a complimentary 14 page macro Ebook link to download and get started on your journey!

Is there anything your custom diffusers does not fit?

Our diffuser will not work with Meike320 flash and the Olympus FL-LM3 mini flash. It will not work with any Twin flash diffusers or Ring flashes. It will not fit extremely large lenses such as old generation Sigma 150mm and Canon 180mm, which are designed for natural light and have very long focusing distances.

Is the Cygnustech diffuser easy to set up and fold down?

Yes! The whole point of our design is that it is extremely flat and simple to setup. There is no cumbersome buttons and complex unnecessary panels like other diffusers. Don’t be fooled, a complex diffuser does not mean a better diffuser. Simplicity is key! We have spent many years refining the diffuser to be as efficient and simple as possible.

How long will the diffuser take to ship once I have paid?

Orders are shipped within 1-3 business days. We do our best to get the diffuser built and shipped out in a timely manner and if there ever are any delays the website and my emails will reflect this.

Do you post worldwide?

We post to most countries. If your country is not at the checkout sadly we are unable to post there.

Will my package come with tracking?

Yes! All diffusers are sent via registered post with tracking numbers to monitor it’s journey.

How long do packages take to arrive?

This depends where you live in the world. Rough time frames to every region are listed on the Australia Post website. In general: Global Express = 1-2 weeks. Global Standard 3-5 weeks.

Do you accept refunds or change of mind?

Due to the custom made nature of this item we do not accept refunds or change of mind after the item has been posted.