Frequently Asked Questions about Cygnustech Diffusers!

Does the Cygnustech diffuser fit everything?

No. Much like a shoe, a T-shirt or a Wrench, we make each product for the perfect fit according to your lens, flash and camera body. With the ever-increasing variety of lens sizes and flash models each year it gets increasingly complicated. In general, we have 3 sizes: Mini, Medium and Large, with Large being most common.

How do I know which diffuser to buy?

We take care of that for you! We don’t offer you a large range of products and a wide variety of confusion to choose from, we simply gather your camera lens, flash and body information at the point of purchase, and we customise the parts and fit for your specific setup. We do the hard bit for you! One product, one price, an easy purchase experience.

What does your package come with?

All diffusers come with a small AA LED focusing light, 2 custom molded bands for your flash and necessary componants tailored for your setup. Once posted you will recieve a complimentary 14 page macro Ebook to download and get started on your journey!

Is there anything your custom diffuser does not fit?

Our diffuser will not work with Meike320 flash and the Olympus FL-LM3 mini flash. It will not work with any Twin flash diffusers or Ring flashes. It will not fit extremely large lenses such as old generation Sigma 150mm and Canon 180mm, which are designed for natural light and have very long focusing distances.

Is the Cygnustech diffuser easy to set up and fold down?

Yes! The whole point of our design is that it is extremely flat and simple to setup. There is no cumbersome buttons and complex unnecessary panels like other diffusers. Don’t be fooled, a complex diffuser does not mean a better diffuser. Simplicity is key!

How long will the diffuser take to ship once I have paid?

This is an ever-changing situation. At the moment, items are shipped within 1-3 business days. We do our best to get the diffuser built and shipped out in a timely manner and if there ever are any delays the website will reflect this.

Do you post worldwide?

Yes! However if you live in Africa or South America please email me first to confirm.

Will my package come with tracking?

Yes! All diffusers are sent via registered post with tracking numbers to monitor it’s journey.

How long do packages take to arrive?

This depends where you live in the world. Rough time frames are listed on the Australia Post website. In general: express = 1-2 weeks. Standard 2-6 weeks.